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GTI-SO CSS - Hardware Breakfix Engineer

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Key responsibilitiesWill be part of production support team supporting health and compliance of all Windows physical and virtual servers globallyWill be responsible for driving critical situations (Priority one issues)Managing all service delivery resiliency, efficiency and Audit programs.Ensuring engineering standards and products are integrated across the Windows physical and virtual platformsImplementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environmentWill be part of vendor engagement model.Will be responsible for training team members and driving key projectsWill be responsible for prioritizing tasks, projects, managing SLAs, client relationshipsResource and project management, client escalations and demand fulfillmentWill be responsible for preparing operational reports (utilizations, SLA, etc)Will be responsible for driving RCA Technical SkillsMinimum 2 years of team Operational ExperienceMinimum 4 years of relevant experience in troubleshooting skillsAdvanced knowledge on Windows 200x operating systemAdvanced hardware knowledge on HP/Compaq/DELL/IBM systemsShould possess advanced knowledge /hands on experience on Cluster configuration and troubleshootingAdvanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologiesGood understanding of the following skills/Tools Virtualization, Monitoring tools like Tivoli, NETSNMP and HPSIM etc.Should have very good understanding of security best practices for multi-tiered operating systemsWorking experience of backup process, system monitoring, performance tuning, disaster recovery and scripting/automation for Windows based OS.Good to have 1. Process Certifications. 2. Exposure to ESX environment 3. Six-Sigma certifications Qualifications 1. Bachelors degree or higher 2. Should possess Microsoft certificate MCSE 2003, 2008,VCP, CCNA 3. ITIL certificateThe role of the Infrastructure Maintenance Services (IMS) Associate is to ensure uninterrupted delivery of services to the business by managing all system Alerts and Incidents in an efficient and effective manner. It is expected that the IMS Team will create and drive the organizational strategy with a focus on procedural improvement, organization structure under a global coverage model. In addition to system administration, this role is responsible for hardware maintenance support, vendor coordination, closed-loop incident management and efficiency programs.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-9


Desktop Support | Quality Assurance/Testing
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