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GTI SO Server Maintenance " WINTEL Service Optimization Engineer

Bengaluru, KA
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Job Details

ExpectationsShould possess strong Domain knowledge.Ability to adapt to a dynamic work environment.Effective written and verbal communication skills.Ability to develop strong client relationships.Ability to work under pressure.Key responsibilitiesTechnical and procedural analysis of operating system breaks that gets reported thru reporting systems.Troubleshooting and identifying root cause of issues.Spanning projects by identifying gaps and getting executed thru other teams.Create and approve run books that could be executed by other teams.Interlock with Engineering, L2 and L3 to improve service levels.Technical SkillsTechnical experience in a corporate environment as a WINTEL SA or SME Thorough understanding of WINTEL concepts and varied experience covering different flavors ofWindows OS (2003, 2008, 2012) and their respective hardware Thorough understanding of OS patching on WINTEL Servers and understanding of internally engineered patching solutions Good understanding and relevant experience in virtualization concepts and products VMware Relevant experience in Storage technologies SAN, NAS Relevant experience in Clustering VERITAS Cluster, HACMP Experience of carrying out structured Root Cause Analysis Experience of defining / driving / running Service Improvement initiatives across large environmentsExperience of working in a corporate environment to standard ITIL processes (Change management, Incident management, Problem Management etc.) Confident with manipulation of large datasets in MS Excel Understanding of backup process, systems monitoring, performance tuning, clustering, systems resiliency, disaster recovery Understanding of security principles and best practices for multi-tiered operating systems
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 8-10


Desktop Support | Project Leader/ Project Manager | Software Engineer
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