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Guest Relations Agent

Kolkata, WB
Job Code:
  • Travel
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Job Details

Organise and manage the front desk counter with tact and diplomacy.Assist in supervising , motivate and control of the front office agent.Ensure all operations of the desk room smoothly.Maintain the best relation between staff and guests at all times.Show good salesmanship when selling of rooms to maximize room occupancy at highest rate.Coordinate with other sections front office and other department in the hotel.Liaiso with reservation regarding bookings and problems during check-in.Consult or inform departments concerned regarding complaints and followup with action required.QualificationsWe are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment. In addition, the candidate should possess Previous service experience an assetPrevious point of sale system experience an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position Physical aspects of the position include but are not limited to the followingConstant standing and walking throughout shiftFrequent lifting and carrying up to 20 lbsOccasional kneeling, pushing and pullingOccasional ascending or descending ladders, stairs and ramps Always follow up with department concern and confirm that the job is completed in shortest time possible.Ensure discipline , appearance and efficiency of Front office Agent.Refer to Duty Manager if complaints and request cannot be handled.Check VIP/Wedding fodder for arrival.Check room change book for any room change to followup.Check and resolve traces.Prepare and tally Northwest and Eva keycards for arrival .To monitor for Travel Agent group arrival.Ensure all reports are complied and distributed in time.Ensure all pre-arrival activities are done prior to guests arrival.Update team members with latest information.Ensure adequate supply of stationary.Ensure security measures are taken in handling of room keys.Ensure all registration cards are accurate and completely filled up.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Front Desk | Guest Relation
Applying for this job will take you to an external site


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