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Guest Relationship

Gurugram, HR
Job Code:
  • Travel
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Job Details

Job Title Reservation Sales AssociateReporting to Operations ManagerJob Description- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details toprospective customers.- Describing different facilities and services depending on the needs of the callers and their interests.- Informing corresponding departments of the requests made by guests, so that the facilities are available promptlyupon their arrival.- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and servicesthat best fit their requirements.- Lending patient ear for guest grievances and taking prompt actions for redress.- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing servicesand amenities.- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.Skills Required- A natural tendency to help people, a willingness to learn and improve, and diplomacy.- Ability to communicate effectively in English language for both written and spoken purposes.- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.- Computer skills, organizational abilities and multitasking capabilities.- Basic cognitive and analytical skills.- General awareness is a desirable attribute.Education- Graduation in any stream, Hotel Management preferably.Salary & related perquisites- Best as per industry standardsTransport- Air conditioned cabs for lady staff members from residence to office and back. Male team members will get itfrom Huda City metro station.Work Hours Shift timings for 24 X7 operations- 0800 A.M. 0500 P.M.- 1100 A.M. 0800 P.M.- 0200 P.M. 1100 P.M.- 1100 P.M. 0800 A.M. (For Male members only)Location Vatika Business Centre - Vatika Business Park,First Floor , Block Two, Sector 49, Sohna Road,Gurgaon
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-5


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