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Guest Services Executive

Pune, MH
Job Code:
  • Travel
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Job Details

To effectively execute day to day office & administrative activities of clients as per their requirements in order to satisfy clients expectations.To serve as single point contact for clients.To generate billing invoice numbers at the end of the month.To generate bills for all clients.To check vouchers & bills generated by all other executives in order to ensure complete accuracy of the same.To follow up with clients on outstanding payments.To solve the clients queries / issue.To provide services to clients.In charge of few operation s activities for the VBCTo ensure proper functioning of the Business Centre in order to meet & exceed clients expectations.To serve as a single point contact for few of the allocated operational issues for the Business Centre.To be in touch with the facilities team for smooth functioning of the Business Centre.Vendor ManagementCourier, Florist, Plant Maintenance, Cabs, Projector, IT and any other vendors used for procuring equipment hire for clients and ensuring smooth service to clients.HousekeepingTo ensure implementation of good housekeeping practise within office premises in order to maintain high standards of hygiene & cleanliness.To supervise functioning of housekeeping staff in order to ensure that god work practices is followed to meet clients requirements and satisfy customer expectations.IT and ReprographyMonitoring client usage records of photocopier, fax, printer, scanner and other equipment provided by business centre, arranging duplicate keys for all clients.StationerySubmit stationery order request to operations and place order with prescribed vendor on Branch heads approval, maintaining stationery stock register, Stationery cash and credit sale records, monitor movement of stationery inventory, ensure adequate fixed inventory, update stationery menu based on clients requirements, ensure stationery requirements of VBC Admin staff are met, update Client Wise Record stationery sale.Pantry ManagementAssess monthly, weekly and daily order of items sold at the pantry.Cater to any special requests from clients on daily basis like birthdays, special lunch etc., introduce new items in the pantry.Maintenance of various registers like sales, purchase, cash & credit sales, daily stock issue register, Fixed Inventory (Cutlery).Accurately maintain various records pertaining to pantry.Training and grooming of pantry boys, Pantry staff roster, Client wise record updation, Pantry communication, Bill Checking.Compilation and preparation of the monthly Income & expenses sheet for the pantry.Decide on pantry menu with consensus with operations head, work out and maintain standard mark ups on items sold in pantry.Pantry menu Updation, increase and maintain profitability of pantry operations, manage coffee/ tea facility and vendors for the business centre.Vendor Bills checking and forwarding them to operations head for processing payment one point of contact for specified clients ensure billing for clients managed.Complaints registration and resolution within the timeframe.Tacking necessary approval from branch head for items purchased.Desired Profile of the Candidate Minimum of 2-5 years experience in a service related industry.Able to work in a fast paced environmentComputer literateAbility to follow company rules and policiesAbility to handle many tasks at the same timeAbility to work well under pressureAbility to store and record information accuratelyGood written and oral communication skills
Additional Degree: BHM (Hotel Management)

Experience: 2-5


Guest Relation | Housekeeping
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