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Having Experience In Team Lead,Get a Better opportunity.

Bengaluru, KA
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About Company A global Corporation combines this is a hands-on program and graduates will learn by collaborating on live business problems as part of a core Operations team. While you must keep the pace, digest information instantaneously and contribute valuable ideas, senior team members will ensure you are supported to succeed. CLIENT TOP MNC s, Bangalore Post Team LeaderExperience 4+ years (1 Year as a Team Leader on papers is must)Salary Up to 7.5 LpaQualification Any GraduateLocation BANGALORE SHIFT Rotational shift / US shift Job DescriptionHandle a team of 15+ members reporting to him/herRequire excellent people management skillsGood understanding of workflow management and backlog managementQuality monitoring focus on reducing errorsEffective coaching & mentoring skillsEscalation management analyze escalations & provide synopsis to clientsCapable to provide training for the team for any new processReporting - Generate and update the reports for the management review RequirementTotal Experience Min 4+ yearsTeam Leader Experience Min 1 year as Team Leader on PapersHandled a team of 18-20 agents. Responsible for Operational Management i.e. managing the floor, adherence to schedule, managingteam leaves, Call monitoring.)Candidates should be from international BPO/ Call center background only. Prefer experience in voice & non-voice processImplement/impart Training and Learning for the employees through direct development and by leveraging otherModel the organization's core values, service principles, and philosophies. Walk the Talk.Share and leverage best practices across teams with the function and outside of it.Make appropriate and fact based decisions with available information when under pressure and/or adverse conditionsPlan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.Assign and Manage projects within defined metrics and timelines.Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and businessLook for improving Customer Service efficiencies through coaching, development, training, projects and creative use ofResponsible for management of Engagement, Attrition and Pulse for the teamProficient in MS Word, Excel, Access, PowerPoint. Interested candidates can forward their updated resume to hr29@personalnetworkindia.comContact JennieContact no 9686113109/ 9686113103/ 9916263948E - Mail Walk-in on any Weekday between 9 am to 4 pm @THE PERSANAL NETWORKSS - 114, 1st Floors, South Block, Manipal Centre, Dickenson Road, M G Road, Bangalore 42 { Near Bangalore CENTRAL, M G ROAD }
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-4


Any Process - International BPO Type
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