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Head/Manager - Operations

Secunderabad, Telangana
Job Code:
  • Logistics
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Job Details

EducationMin. Bachelors Degree from a premier institute (Tier1) with first class, MBA (Business Operations) preferred.ExperienceMinimum 6-8 years of experience in an on-the-ground, fast paced, dynamic business environment, preferable in operations planning & execution, driver management, fleet management, customer relationship management, Compliances, etc. in logistics/transportation domainRole Responsibilities and Desired ProfileIdentify, evaluate, negotiate and manage base of Partners and DriversCreate/iterate processes to onboard, manage, train and schedule driversEnsures end to end smooth running of logisticsoperations for the zone/areaAdhere and enforce alloperational procedures and policies, also ensures timely audit is conducted.Responsible for all the SLAs & TAT are maintained.Finalization of manpower, fleet, training, resource planning, etcMaintenance of all theoperational budgetsResponsible for continuous improvement & drive operational serviceparameters & deliverables (Daily/Weekly /Monthly Reports)Co-ordination & Negotiation with partners/vendors/truck owners for competitive freight rates & solutionsPlanning, implementing & managing optimal logisticssolutions after in-depth analysis.To design & roll down strategies & SOP to Operations & Customer Service team, personalized involvement & interaction with customers& truck vendors/drivers etc.To monitor operation & customerservice efficiency through set parameters and proper cost control measures.Monitor & Follow-up on collections with External/Internalcustomer and ensure that the receivables aging under control.Build and grow profitable business through personalized client relationship.IncreaseCustomer delight - with timely, efficient & cost effectiveservice levels.Recruit, train and build a good team for the department at all verticals.Regular coordination & planning with operations team with regards to prospect of development / Improvement in existing process etc.Impart behavioural & soft skills training to the team as and when required.Benchmarking with Competition by updating and coping up with latest trends, innovations and industry best practicesShould have Data-driven approach and sound business judgmentShould lead by strong analytical and project management skills
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Fleet Management | Operations
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