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Head of Client Lifecycle Management

Chennai, TN
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  • Banking & Finance
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Job Details

1. Strategy and Process Improvement/ Re-engineeringAs a key member of the TMO India Management Team, the role holder will be responsible forSupervise the overall functional responsibilities of the CLM teamsWork with the CLM Managers to define and manage the overall CLM strategy and change agenda, prioritise new initiatives, gain senior stakeholder sponsorship / buy in, ensuring the change programmes understand the demands/impacts being placed on CLMEnsure the CLM teams understand how upcoming industry and regulatory changes affect the CLM processesSupervise the operational control environment constantly assessing and improving the effectiveness and efficiency of controls, RACA compliance. Intelligently and swiftly remediate identified control and accounting gapsEnsure that the Client Lifecycle function is compliant with RBS policies, and delivers against regulatory and legal obligationsParticipation in the global CIB transformation agenda with impact on Client Lifecycle functionsRelationship management/partnership with multiple stakeholders across the Global TMO and Global Hub India teamsEscalation point for control concerns in the Client Lifecycle India team2.Customer /Stakeholder)Developing and build relationships with all key stakeholders across the global TMO teams to align to common strategies, deliverables and industry wide practicesDriving in partnership with MT leads the strategic initiatives to deliver on the TMO mandate;Senior stakeholder management across Market Regulations, Front Office, CIB Services (Operations, TMO, IT), CIB Data Architecture, Finance, Risk, Legal and Compliance Deliver on the TMO Risk & Control agenda ;Own the cultural change that is required to ensure India is seen as a customer centric team; identify metrics that are customer based and develop a non SLA based approach to customer service3. CostStrategy formulation forecasting multi-year financial impacts of plans on budgets / business casesOperationalisation of strategy Driving Cost Management within budgets and aligning revisions as per changing strategy;Work on executing the Location Strategy for the Client Lifecycle functionDriving cost efficiency / productivity improvement initiatives to deliver efficiency gains as per target. Including support for delivery of organization s cost rationalization initiatives4. Leadership and PeopleDriving people strategy through engagement initiatives, attrition management initiatives & capability building programs within all sub units;Support the TMO in its endeavor to continue to be the Employer of ChoiceSupport effective communication of the Bank s vision, strategy and overall direction to all staff.Strengthen the communication chain and ensure an open interaction with all levels.5. Governance & oversightBe a part of the TMO India Leadership team to support execution of delivery strategyDriving the units to constantly work towards developing a long term, sustainable offshore model that works on a commercial basis and would be better than or, at the least, equivalent to the best in class in the industryDrive the governance and oversight agenda for the Client Lifecycle team in IndiaThe RequirementsAspirational targets for building out India in the next 12-18 months as part of the long term sustainable operating model for Client Lifecycle OfficeMultiple stakeholders in TMO, Finance and Technology as TMO incorporates functions with direct hand-offs, hand-ins from all these departmentsOngoing global transformation program in the CIB businesses involving significant business and system changes that will necessitate a change in our business processesOperating Model for the Client Lifecycle functionBuild out of the Client Lifecycle function in IndiaRelevant Professional qualification required. MBA /CFA will be given preference.Qualifiers Strong Leader preferably with experience in Finance/Operations/Risk in large organisation across multiple processes or domains. Good communicator and excellent stake holder engagement and management capability. The Competencies BEHAVIOURAL COMPETENCIESPls refer to Leadership StandardsFUNCTIONAL COMPETENCIES1. Change Management2. Eye for detail 3. Commercial orientation4. Develops high performance teams5. Drives strategy
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


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