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Head of Transformation

Gurgaon, HR
Job Code:
  • Manufacturing & Production
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Job Details

Lead the conceptualization of a future state service strategy into the implementation of an organizational operating model with fully coordinated core business processes that are supported by an operational and technological infrastructure, an effective organizational structure with appropriate governance and controls, and ultimately integrated with the people & culture strategy.- With a focus on stakeholder management, assemble and oversee high-performing cross functional teams across geographies, and ensure professional project management methods are followed by all involved.Program Management - Oversee the Strategic Program Management Office which prioritizes and directly manages strategic, cross functional, and/or complex projects that are of a critical nature to the offshore platform. Identify and mitigate program risks and ensure financial benefits of the program are realistically evaluated and realized.Organizational Change Management - Gain the visible support from key players in the organization, its formal and informal leaders, and stakeholders abroad at various levels to create and sustain sufficient momentum for change that will overcome organizational resistance. Develop and implement a communication strategy that sends a consistent and positive message of inevitable change that addresses resistance at the organizational and individual level.Business Process Reengineering - Examine current business processes, data architecture, and technology to identify opportunities for process standardization. Leveraging Lean/Six Sigma and other methodologies, design standardized/repeatable processes where appropriate. Work with CIO to implement enabling technologies including automation / AI opportunities.Relationship Management - Lead the Governance function which oversees management of the India Shared Services Agreement. Work with India team to realize expected business value and economies of scale from Shared Services. Ensure that the impact of various transformation initiatives are effectively understood and integrated across key stakeholders including India Team and Other Member Firms.Key Objectives - Prioritize and successfully lead multiple complex business process and technology transformation initiatives that support transformation of our clients Shared Service Platform's Front and Back Office.- Ensure that transformation initiatives are guided by a strong program and change management frameworks that effectively mitigate the risk of operational or organizational disruption both internally and for our clients Shared Service customers, including ensuring best in class project management methodologies/practices/technologies are consistently used.- Implement continuous improvement processes that support efforts by our clients Shared Service to identify opportunities to drive higher levels of value to shareholders and Member Firm Customers.Primary Interfaces - COO (India)- BU Leads and COOs- Communications- Service Function Leads (CIO, CFO, HofP, HofRisk)- User firm offshoring LeadsExperience & Education - 15+ years of multi-national work experience, with last 5-7+ years leading transformations, operations excellence, business process redesigns, etc- Track record of delivering sustained change in large scale multi-year transformation projects- Consulting or Operations/Quality Management at a globally focused outsourcing company or leading GIC- MBA or equivalentAttributes & Characteristics - Executive presence with excellent collaboration and communication skills- Strong technical acumen (IT and financial) and an in-depth understanding of the interdependencies between business processes, data architecture and technology architecture- Strategic / innovative thinker who can plan beyond the company's planning cycle and who can sell the future state of the company to sceptical stakeholders- Ability to lead through influence with keen eye for the soft aspects of change management, the company's culture, and its informal power structures- Six Sigma Master Black Belt, or equivalent
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 15-20


Quality Assurance | Quality Control | Six Sigma
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