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Head-operations


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
07-11-2016
Job Code:
58220870
Categories:
  • Retail & Wholesale
Applying for this job will take you to an external site
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Job Details

Key ResponsibilitiesFinancialOverall responsible for Topline & Bottomline of the storesMIS reporting which would include right from data capturing to analysis and interpretation.Interpret Financial Reports and provide projected Revenue vs. Expenses. Use financial plans for spotting trends, measuring productivity and monitoring progress.Strong understanding of Revenue Maximization and productivity improvement.Implement opportunities for managing operational costs and boosting the bottom line.Develop procedures for accurate inventory control and monitoring compliance.Administer staff and client scheduling for maximum revenue generation and profitability.Develop different business model propositions such as Franchisee, Joint ventures and investor model.Explore new markets and avenues like malls, airport, corporate where Client Stores could be set up.Analysis of new markets should be based on potential growth opportunity, expansion and diversification scope.MarketingHas sound understanding of Brand Building and basic marketing concepts for retail to drive growth Create technology driven customer loyalty programMake and Implement strategy to ensure a consistent positive brand image. Be proactive in developing publicity opportunities.Maintain and update all necessary internal and external signage.Create ongoing in-house promotions and activities to stimulate sales, staff and customers.Guide business decisions by staying on top of retail trends.Consistently develop and grow retail sales through training, tools and monitoring.Ensure the Client is always staged for maximum buyer impact.Maintain and update marketing collaterals like menu card, brochures, forms and formats to be used in Client.Formulate strategies so that the acquisition cost per person is minimal. Maximize returns on investment. Strategies should be backed by adequate quantitative and qualitative data analysisMaintain adequate trend analysis reports of the marketing initiatives and new strategy implemented.Competitive bench marking.Customer ServiceAnticipate, identify and ensure customer needs are being met in the best possible way.Monitor customer satisfaction with surveys, focus groups and customer feedback cards.Develop and deliver credible, competitive, value-plus service to the customers ( Internal& External ).Guide staff to become caring problem solvers, cooperative, accommodating and fair.Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.Uphold gracious front desk procedures in the booking and handling of customers.Maintain fresh, effective programs to consistently retain and grow customer base.Develop strategies to minimize drop outs and develop recovery mechanisms.Develop and maintain guidelines for customer complaint handling.Staffing & Human ResourcesDevelop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.Develop Value Packed Proposals and maintain internal staff retention programs.Implement ongoing skills training to ensure service standards are being upheld.Develop and monitor Job Descriptions and Staff GoalsDesign a salary and incentive structure which is competitive as per market standards, is cost effective to the company and also fair to the employees.Maintain staff motivation levels.Mentor reporting staff to take higher order responsibilities.PlanningPerform Staff Evaluation Reports with proposed action plans.Effectively administer and monitor Staff Scheduling procedures.Demonstrate an exceptional level of professionalism for the staff to emulate.Create a motivating environment of sincerity, warmth and fun for staff and guests.Implement Negative Staff Behavior and Dismissal guidelines with follow-through.Keep self updated of the latest trends and developments in the industry. Keep management informed about developmental opportunities. Travel plans for the entire Client dept. movement of staff and teams would be under the purview of Client head.OperationsMaintain an up to date version of the Client Procedure Manual and ensure compliance.Develop and maintain Client literature, documentation and process handling requirements.Attend Management meetings and convey all relevant information throughout the Client.Hold regular staff meetings to keep staff up to date on all aspects of the Clients operation.Ensure equipment & MIS Reports are maintained in proper order ( As desired by the Management Reporting ).Maintain professional relationships with suppliers and providers.Ensure stock and cash items are kept safely under lock and key.Minimize or eliminate losses through negligence with monitoring programs.Implement a clearly established opening and closing procedure.Manage inventory effectively; follow purchasing standards; ensure compliance.Plan for saturating the existing markets as well as generate projections for exploring new markets.Desired Skills & ExperienceQualified MBA / CA with 8-10 Years of retail or consumer business experience ( Ideally from small format retail setup )Should have good communication & negotiations skills.Should have led a pan India teamShould be willing to travelShould have worked towards achieving targets in sales.Should have exposure across function.
Degree: CA (Chartered Accountant) | MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-12

Requirements

Administration | Event Planning | Facilities management | Office Management & Coordination
Applying for this job will take you to an external site

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