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Hostess ( F&B Service)

Job Code:
  • Travel
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Job Details

Job Responsibilities Welcoming the guests in a friendly, prompt and professional manner. Anticipates the Guests needs and acts accordingly. To promote personalized service and ensure guest satisfaction, delivery of prompt andcourteous service. Prompt and courteous delivery of all orders, maintain positive image through all areas of guest contact and through cleanliness of guest areas. Bring into effect the superior product and service expected for our guests in accordancewith policies and procedures adopted by the Hotel. To coordinate with other departments to ensure that guest requirement are designed in timely manner. Develop thorough knowledge of hotel facilities including the timings, charges, cuisineserved in different outlets and offer assistance to place orders. Develop good knowledge of the city to be able to offer suggestions if required. Checks for lost and found items immediately on check out and return the same to the guest before checks out. Check the guest details/all relevant information before the guest arrives, i.e. Name,billing instruction, all the preferences & keep inform all the departments accordingly Greet and welcome the guest when FOM/RM introduce holiday host/hostess with the guest Do in room check in. Explain the resort facilities, package inclusions, restaurant timing, Jacuzzi functions etc.while/after doing the check in process. Arrange a property show around as per the guest s convenient time. Promote and practice friendly and courteous hospitality. Coordinate with HK and F&B team for any special/surprising arrangements required. Coordinate with leisure team for any kind of activity is planned. Develop Suggestive Selling to generate more revenue. Follow all standard procedures in serving the guest, as outlined in SOPs. Follow all safety policies to ensure a safe work area. Be familiar with emergency procedures in order to assist guests if/when needed. Do the check out formalities at leisure as per the guests convenience preferably in the room/at the front desk. Bidding farewell to the guest at the time of check out. Fills up guest history for future correspondence.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BHM (Hotel Management)

Experience: 3-5


Ground Staff | Guest Relation | Host/Hostess | Maintenance
Applying for this job will take you to an external site


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