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Hotel Coordinators

Mumbai, MH
Job Code:
  • HR
  • Travel
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Job Details

2. The candidate should have a minimum of 2 to 3 years of experience as a Guest Relations Executive in a luxury Hotel, Hospitality or Airline services 3. Self motivated with excellent communication/presentation skills on the phone and a complete command over the English language 4. Willing to work in evening shifts and on Sundays JOB PROFILE 1. Welcome and meet guests and Members during meal times at the restaurants and resolve any queries plus generate leads for new Memberships. Explore opportunities for member engagement at Hotel Banquet events with a Program Help Desk to generate memberships 2. Maintain and build good working relationship with the Hotel Teams to facilitate training and handle queries relating to any Members or new Customers and ensuring that the loop is closed in a satisfactory and timely manner. 3. Generate leads for the tele calling team from the reservation log books, business card drops, flyer drops etc. Ensure Program Flyers are presented with each cheque and Membership Packs and Posters are displayed at a prominent location. 4. Self motivated and driven to proactively engage with guests to drive sales, and manage the Member Help Desk where relevant. 5. Engage in Direct Sales Activity during non busy hotel hours to generate Leads and New Memberships. Manage and drive all Program Kiosk / Desk at any event inside or outside the Hotel. 6. Support the Member Help Desk on the Phone when required.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3


Banquet Sales | Conferences & Banqueting | Front Desk | Guest Relation
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