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Mumbai, MH
Job Code:
  • Travel
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Job Details

KEY TASKSOverview of duties" Ensures the excellent quality and hygiene of the floor management services provided for guests Manages floor staff. "Main responsibilitiesCustomer relationsRespects guests' privacy while workingProfessional techniques / Production " Ensures that the cleaning process always meets the highest standards of hygiene, that services are correctly delivered (complimentary welcome gifts, particular room arrangement for a regular guest or VIP etc) and that the premises are safe Ensures that the hotel rooms and common areas are clean and pleasant at all times Supervises room maintenance together with the Technical Department Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc) depending on the of the hotel Coordinates room allocation in conjunction with the front-desk team"Team management and cross-departmental responsibilities " Helps floor staff develop, encouraging them to attain the best level of skill possible and guiding them through their professional development Keeps everyone on the team committed and motivated, by taking individuals' expectations into account Manages the team's work schedule while complying with local labour legislation (according to the of the hotel) Ensures the irreproachable behaviour and presentation of all personnel under his/her responsibility Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)"Commercial / Sales" Guarantees the high quality of the services on offer (welcome gifts etc) If asked, informs guests about the services on offer at the hotel"Management and administration"(depending on the of the hotel) Manages all the expenditure on maintenance products and welcome gifts Helps keep energy costs to a minimum Optimises the department's organisation by matching the number of personnel to expected workload Updates dashboard management charts (condition of hotel rooms, linen stocks, welcome gifts etc), analyses them and implements action plans"Hygiene / Personal safety / Environment" Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property Applies the hotel's security regulations and ensures they are respected (in case of fire etc)
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Guest Relation | Housekeeping | Maintenance
Applying for this job will take you to an external site


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