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I&S Engineer


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
19-11-2016
Job Code:
58327004
Categories:
  • Retail & Wholesale
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Job Details

Perform troubleshooting and maintenance of equipment installed* Taking care of Installation and Support work at client site and designing of the solution for the customer.* Diagnose, update and fix customer issues along with providing phone support and guidance.* Diagnose and resolve issues related to configurations, hardware problems, software configuration issues, or operational errors.* Ensure that customer requests are documented, tracked and resolved in a timely manner to maintain customer satisfaction and escalate urgent problems requiring more in-depth knowledge.* Provide technical support to users through training, answering questions, solving problems, and documenting procedures.* Participates in the evaluation of proposed solutions by attending demonstrations, performing technical research, providing technical input to evaluative committees and participating in the evaluation process.* Provides back-up support to department staff as required.
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-5

Requirements

Customer Support | H/W Installation/Maintenance | Network Planning
Applying for this job will take you to an external site

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