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IM ERP Team Leader - Business Solutions

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

To support the Operations activities for Oracle ERP Instances. The Operations Team Leader is responsible for managing a team of instance managers and the technical and functional support for multiple EC businesses on shared Oracle ERP.Essential Responsibilities Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues Work with business / IT leaders and users for prioritization of critical issues and work towards resolution Ensure conformance to generic ERP Operations support standards / practices Coach / monitor contingent staff in ERP Operations support standards / practices Responsible for internal IT processes like Change Control Board, patch application testing, coordination and communication for outages etc. Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional) by using and owning established Service Delivery metrics Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs, TAT Work with cross P&L teams ensuring system availability and minimal planned and unplanned outages Work with IM Risk and Security team and ensure all the SOX and controllership requirements are met including policies, standards and documents and the ERP is compliant Serve as domain and ERP expert and drive / be accountable for operational excellence as well as stabilization of Operations into OM process area Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her expertise and assisting the team for any roadblocks Build strong team relationships with multiple stakeholders including IM owners, business SPOCS, support teams, and end users. Stay connected with functional stakeholders through regular meetings Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership Partner with P&L and help carve out and lead mandatory compliance, productivity and business required initiatives going beyond day-to-day operations As required, collaborate across IM Operations team and lead initiatives as a part of Grid Solutions Application support team Maintain effective relationships with peers and vendors to integrate the program into the overall Grid Solutions strategic organization objectives and activitiesQualifications/Requirements Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science or Any Engineering streams Minimum 5 years of IT experience, working in or leading ERP / non-ERP Operations Experience in Oracle ERP, specifically in OM and Supply Chain modules with overall understanding of other modules in ERP and internal processesDesired Characteristics Green Belt Certification (GE Employees Only) Oracle ERP technical expertise (Oracle DB, PL/SQL, rdf, workflow etc) Previous experience in the management of cross-functional operations / initiatives and tough stakeholders Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders Demonstrated strong written and oral communication skills; Highly motivated, self-starter Analytic, creative and business focused problem solver ITIL certification Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks Proven experience with Operations management methodologies and effective usage for business benefits Ability to coach & train, motivate team to adopt standards & methodologies Provides status updates at all levels of the organization according to the communication plan Significant customer facing experience
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Application Programming | Business/Systems Analysis | Database Administration (DBA) | ERP/CRM
Applying for this job will take you to an external site


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