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Implementation Engineer

Mumbai, MH
Job Code:
  • IT
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Job Details

Roles & ResponsibilitiesDesign project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.Responsible for designing the overall customer solution including configuration of CPE's and relevant Voice and Data services and creating necessary configuration templatesImplement and troubleshooting enterprise networks involving WAN solutions like MPLS, Ethernet, ADSL/SDSL, 3G/4G, ISDN and wireless services for customerOwnership of Provisioning related technical faults and ensure a timely resolution or escalate wherever requiredPerform impact and risk assessments for the planned and project tasksResponsible for technical documentation of customer network and updating internal knowledge databaseResponsible for cross functional coordination for implementation of the scope of work as definedMaintaining internal and customer communication during the implementationCreation of MOP/SOP and responsible for implementation and change managementAdherence and compliance to the defined processes and tasks assignedTraining and Mentoring NOC engineers and other staff as necessaryExperience6+ yrs. of extensive experience in technical network support role preferably in Managed Services or Telecom provider environment.Skills & CompetenciesIntrinsic industry based technical aptitude (e.g.TCP/IP and Application layer protocols)Extensive design and implementation experience on multiple networking platforms and technologies (Cisco, Huawei, etc.)Good knowledge on network access technologies (DSL, ISDN, Ethernet, IP Internet, 3G/4G)Good implementation experience on networking protocols (SNMP, DHCP, DNS, HSRP etc.), routing protocols (EIGRP, OSPF, ISIS, BGP etc.), switching protocols like VLAN, Trunking, Dot1x, STP etc.), MPLS, QOS and other advanced network technologiesGood implementation experience on network security platforms and technology (Cisco ASA, Sourcefire, Juniper Netscreen, Sophos, Arbor), wireless technology (Cisco Meraki) and basic knowledge on Voice technology (Cisco UC)Good knowledge on GRE, IPSEC VPN's, NAT/PATExcellent analytical, lateral and research skillsEnd to End ownership and accountability for the implementation and execution of projectsGood knowledge on ITSM Tools & Processes ITIL Service Management Foundation accreditation
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-11


Software Engineer | System Administration
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