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Incharge- Deputy General Manager/Assistant General Manager

Mumbai, MH
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  • Manufacturing & Production
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Job Details

Understand the business requirement & priority Perform the necessary checks prior to authorization like regulatory compliance, impact assessment, dependency with other Transformation Projects, process deviations, best practice replication, Revenue Assurance approval, consultation with required stakeholders/HODs (as required) Discuss with IT to transfer the understanding of the business requirement Inform the reason for rejection (if applicable) Track ageing of authorized PCRs with IT function Continuously assess the introduction of new technology or products in the Telecom sector Evaluate product or services offered by Vendors in-line with service delivery requirements Perform Pilot testing (or Proof-of-concept) to test the efficacy of Vendor product / service. Coordinate with respective circles to adequately represent circle requirements Analyze and improve business requirements from standardization perspective & future outlook Provide proper projections on business benefits/impacts that would be derived post implementation Ensure sign-off and approval of HODs (as required) Raise business requirement (PCR) with IT and inform circles Assess business requirements from the perspective of impact areas Establish and correlate benefits across Service Delivery business areas Appraise and inform Service Delivery stakeholders (as required) Define UAT Scripts and user manual Drive UAT with nominated SPOCs and provide inputs/escalations to IT for resolution Ensure closure of UAT as per project timeline and maintain UAT sign-offs from audit perspective Provide required inputs and/or material (screen-shots, etc) to the Training Team Coordinate Training and process rollout prior to project rollout Track and measure benefits of high impact projects Share the required analysis with Finance to validate and certify the monitory business benefits Publish the certified business benefits with required stakeholders Recommend awards & rewards qualifying as high impact projects Judge unique and/or innovative automations initiated by the Circle and rate them on a periodic basis (input to the SD Dashboard) Provide assistance to business users (or Circles) on escalated system/IT operation issues Raise escalations as per business criticality Analyze and recommend measures for issue resolution (as required) Ensure resolution for the raised concern and inform circle(s) (as required) Drive Idea mobile app downloads by all the relevant TG within Idea subscriber base Set up and manage usage & revenue driving programs on the Idea mobile app Mine app analytics on regular basis to arrive at usage, metrics, behavior and insights Publish relevant dashboards for various stakeholders including Idea Leadership (EC), Marketing Teams, Digital Teams Work with internal and external stakeholders to build promotions and engagements portfolio to drive app usage Keep self up-to-date on the latest app technologies , functionalities and marketing techniques Use knowledge of app eco-system to work closely with cross-functional teams to build latest features into the app Explore and advise Idea digital marketing and business team on possibilities and potential of any other app driven business opportunity Continuously track the UI/UX feedback through App or App Store or CSAT/NPS and close dissatisfaction to satisfaction Generate periodic reports on various aspects of Mobile App (Downloads, Unique users, Functionality wise usage / hits, CSAT/NPS, etc.)
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Graphic Designing/Animation/Web Designing | Network Administration | Software Engineer
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