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Incident Management


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
20-11-2016
Job Code:
58283711
Categories:
  • HR
  • IT
Applying for this job will take you to an external site
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Job Details

Incident management, ITIL v36 or more years of total experience.Handling of Major Incident.Driving Major Incident Bridges on his/her own.Knowledge of Data Center Technologies e.g. Wintel, Storage, Network etc.Analytical skills to draw Interim RCA of P1/Major incidents.Take ownership for an incident and act as the primary level of escalationProvide a prompt recovery of the business within the specified Service level agreement or SLAAssure that the focus on the incident resolution is not taken away by other activitiesEscalating incidents functional (the support of a higher technical skills are needed to solve the problem) and hierarchical (a manager with more authority to be consulted in order to take decision that are beyond the competencies assigned to this level)Send incident notifications to the customer (documents that contains detail information)Setting up and leading conference call or bridge communication between all involved partiesKeep tracking and records of the time linesAct as an interface towards other technicians, customer technical staff and other groups within the organization.ITIL v3 CertifiedExcellent written and verbal Comm Skills.Experience on MS Excel, Word and Powerpoint for Incident reporting.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-6

Requirements

Application Programming | Configuration/Release Mgmt | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site

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