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Incident Management Operations Lead

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

ResponsibilitiesImprove the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Incident management, Escalation management, Customer communication and co-ordination across organization.SLA Management, Reporting and Analysis.Working with different team and enabling organization to play a significant role in long-term planning, including an initiative geared toward operational excellence.Take up complete responsibility of team members reporting and help them complete their career road map.Hands on experience in setting up processes and measures to sustain them.QualificationsAt least 3 years experience in Operational/People Management.Strong background and work experience in IT.Working/Process experience using any tool.Excellent communication skills both verbal and written.Demonstrated leadership and vision in managing staff groups and major projects or initiatives.Excellent interpersonal skills and a collaborative management style.A demonstrated commitment to high professional ethical standards and a diverse workplace.Excels at operating in a fast pace, community environment.Excellent people lead, open to direction and collaborative work style and commitment to get the job done.Ability to challenge and debate issues of importance to the organization.Ability to look at situations from several points of view.Persuasive with details and facts.Delegate responsibilities effectively.High comfort level working in a diverse environment.Should adhere to ISO policies.Certifications ITIL Certified preferred.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-8


Project Leader/ Project Manager | System Administration
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