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Incident Manager

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  • IT
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Job Details

You will have to liaise with the Customer as focal point for all high priority & major incidents reported.You will have to Represent the team and IBM India while leading a Sev1 ((First level severity) and Major incident.What you'll do Provide technical direction and coordination to the resolver groups involved. Provide support and participate in the Change Control Board and change control process. Provide appropriate inputs to the problem management process, RCA preparation Develop an understanding of the clients organizational structure and infrastructure environment Drive group chats and bridge calls effectively to resolve incidents Possess proven written and verbal communication skills Prior experience of sending out executive alerts/communication mailers Handle conflict situations and make quick decision while driving incidents Manage and drive third parties to the quick resolution of incidents Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc) Use Escalation matrix appropriately to get appropriate level of focus from technical teams and managementHow we'll help you growYou ll have access to all the technical and management training courses you need to become the expert you want to beYoull learn directly from expert developers in the field; our team leads love to mentorYou have the opportunity to work in many different areas to figure out what really excites youProficiency of Business operation and process.Strong communication skillsStrong stakeholder management skillsStrong Team management skills.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-10


Project Leader/ Project Manager | System Administration
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