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Incident Manager

Gurgaon, HR
Job Code:
  • IT
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Job Details

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.Incident Manager Ability to understand the delivery requirement and develop partner accordingly.Ability to work in and achieve results through a matrixed-reporting structure.Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.Capability to provide Leadership and drive resolver groups to meet customer expectation and defined service levels.High level of comfort escalating issues to management when appropriate.Excellent communication skills Ability to effectively interact with people regardless of ethnicity. Fluent English language skills. Should be able to comprehend and explain technical concepts to clients in the most basic form.Time Management skillsSupporting the business / projects may require out of business hours involvementOccasional travel may be required in order to support businessStrong Microsoft application skills (Word, Excel, PowerPoint)Leadership, enthusiasm, and the ability to inspire and motivate partners to accomplish their goals. This includes cross-functional teams and effective communications with all levels externally and internally within HPNeed broad level of knowledge on multiple technlogies, processes and various customer organizations.Influential, especially in environments where indirect (dotted) reporting lines only exist. Team player Ability to effectively interact with people at all levels worldwide.Ability to work effectively in diverse, foreign, and multi-cultural environments.Ability to work on shifting schedule and handle pressured environmentAbout the candidateRequired Graduate / Post Graduate degrees in any stream with relevant IT experience. 5+ till 10 years of professional experience in Incident Management Please choose a phrase English Experienced handling of Customers Extensive professional experience in Incident Management Industry expertise of IT N/ATeam Leadership (How many members are in the team?) / Where is the team located? / Team Player / Enjoy the Team work / Social competences / Sense of responsibility / Autonomous work / Responsibility in sales / Assertiveness...QualificationsEducation and Experience RequiredBachelor s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Masters degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experienceKnowledge and Skills RequiredTypical skills include (strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas General understanding of related technologies (strong) Customer Service General Project Management (developing) Influencing Others (developing) Customer/Vendor Management (developing) Business Analysis (developing) General Financial Management
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Administration | Facilities management | Office Management & Coordination
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