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Information & Data Analyst-ITSO

Bengaluru, KA
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Job Details

As a member of the Landscape Operations Integration & Analytics team. The purpose of this position is to support IT Operations in their mission to achieve secure and reliable operations. This is achieved throughactive monitoring and interventions to improve our Key Performance Indicators focused on data quality,process changes and operational optimization.AccountabilitiesLeverages data analytic tools to analyze data from multiple sources including historical, real-time, structured and unstructured from internal, external and cloud-based sourcesProvides input into the definition of key performance indicators (KPI)Collates data from multiple sources & generates performance dashboards/scorecards and reportsAnalyzes performance achieved against KPI Targets, identifies trends, root causes and agrees remediation actionsMaintains SharePoint portals and reporting sites to ensure data is current, accurate and easily accessible by stakeholdersUndertakes enhancements to the reporting process, templates, dashboards and reportsProvides advice and guidance to stakeholder queries on KPIs, dashboards and the reporting process to ensure successful embeddingUndertakes periodic review of the end to end reporting process including work instructions & templates to ensure it meets current operational needsDimensions and Special ChallengesNo direct reportsA very visible, enterprise wide role with the opportunity to work with people from different parts of the IT organizationCollaboration with multiple, cross discipline, cross organizational stakeholders is an integral part of the roleWorking in a virtual team across multiple time zones may require availability during early morning and/or late evening hours.Managing ad-hoc request whilst still delivering on commitments will require effective prioritization of own workloadManaging time and work-life balance will be critical.Gaining the trust of virtual stakeholdersDelivering through others to achieve a successful outcomeRequirements Qualifications and SkillsMandatoryGraduate / Post Graduate with relevant experience in Computer ScienceITIL Foundation process certification required as minimumExperience with presenting ideas to stakeholders and influencing people without formal authorityMust be skilled in working independently across different organizational boundaries globallyStrong interpersonal skills and the ability to communicate and manage relationships with different stakeholdersGood communication skills in English, verbal and written to be used through a variety of communication mediumsTechnical skills in Business Objects, Microsoft Office products specifically SharePoint, Excel, PowerPoint is requiredMust be organized, self-motivated, results-oriented and have a very good attention to detail as the accuracy and completeness of report is keyAble to work under pressure, manage conflicting priorities and take responsibility for delivery to key timeframesPreferredTechnical skills in Spotfire or similar data visualization analytics software5+ years of experience preferable in an ITIL process domain
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-10


Data Warehousing | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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