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Information Engineer

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Partner with stakeholders, customers, and Agile teams to research, create, test, curate, and deliver accurate, clear, and concise technical content for one or more products according to team and project milestones as part of multiple Agile teams.Participate in peer reviews for own and other's work.Learn how customers use content through customer interaction and data analysis, and then use that information to improve the customer experience.Understand and execute on the content roadmaps for products.Advocate for content the customer can find and use easily, including championing department initiatives to provide quality content (such as lean content).Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.LeadershipDevelop and implement efficient ways to manage the work to meet deadlines.Responsible for own growth and development by keeping knowledge of department and industry current, understanding products, customers, and competitors, meeting training deadlines, and setting challenging goals for growth.Communicate, collaborate, coach/mentor, and innovate with others in alignment with core values.Establish relationships with multiple departments (such as Education, Marketing, Product Management) and collaborate with them to produce content relevant to the business and the customer's needs.Lead DocOps initiatives across multiple Agile teams.Enable AgilityActively participate in all aspects of Agile development, including ceremonies, planning, and end of sprint demos.Typical Role DefinitionProfessional Staff. An intermediate level professional role. Some evaluation, originality or ingenuity required to perform tasks. Knows and applies the fundamental concepts, practices, and procedures of a particular field.Job-Specific Authority and ScopeGenerally works without consulting their manager.Independent decisions are made daily.Examples of typical decisions without manager consultationDetermines own workload as part of Agile Scrum team.Decides priority of work assignments.Incorporates review comments from multiple sources.Typically has no direct reports.Typically has no total staff.Typically has a global geographic focus.Typically does not manage a budget.Preferred EducationBachelor's degree or global equivalent in a related field.Work ExperienceTypically 2 or more years in an industry related role. Will typically have worked in technical support, system administration, or product development type roles with exposure to marketing.Skills & CompetenciesAuthor, edit, test, and deliver content.Author audience-appropriate content.Revise existing content to improve usability.Perform independent research to understand a product.Communicate clearly and effectively with peers and colleagues.Set priorities and escalate issues appropriately.Demonstrate proficiency with tools including Microsoft Office, Confluence, Author-it, Acrolinx, and Adobe products and technology including operating systems, programming concepts, and source control. Participate in setting, meeting, and reviewing team commitments.Identify problems, suggest improvements, and formulate solutions by using basic understanding of assigned products, customers, competitors, standards, tools, and processes.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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