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Infrastructure Analyst

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Job Details

To work on Mainframe infrastructure team as a team member AND manage test beds as per customer s requirements.o To provide technical support to project managers and team lead AND develop an in-depth awareness of relevant tools and processes IN MAINFRAME area, with the aim of providing technical assistance to support their assignment area.Key Accountabilities and Skills requiredKey specific accountabilities. 100% Infrastructure Change & Support Ensures that all requests from users for assistance are handled promptly and effectively 24x7 (managed through on-call and standby arrangements). Is pro-active to ensure that users make effective use of the facilities available to them. Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized. For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved. Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services. Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system. Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies. Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents. Ensures that the requirements of agreed internal and/or external levels of service are met. Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales. Manages the assigned test bed for customer and provides relevant information and support. Accepts application objects from application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides to implement onto target infrastructure. Configures the infrastructure environment as required by the service being implemented or revised. Produces test specifications as required by project/change implementation plans, conducts tests as defined in these specifications and records the details of any failures in a concise but complete manner. Carries out fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner. Builds relationships with internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level. Provides input/influence to design activity. Design, develop and test required code/script needed as aprt of Change or Project work Exhibits good team player skill Follows all the ground rules specified by team, group or organizationStakeholder management and leadership Stakeholder managementWorking with PMs to understand requirement and deliver as per requirements Decision making and problem solving.Good decision making and problem solving skills required
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6


Administration | Facilities management
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