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Infrastructure Manager

Chennai, TN
Job Code:
  • Banking & Finance
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Job Details

Utilize metrics to identify operational improvement areas, perform daily review of KPI deliverables to meet the goals of the organization, identify improvement opportunities and drive them in collaboration with the functional teams for implementationPartner with the responsible platform teams, Problem Management teams to develop and ensure solutions are globally implementedEnsure approved procedures are not deviated against the policies defined by the regional Risk, Control and Compliance teams, by performing regular checks on the production environmentProvide evaluative feedback and service improvement suggestions to the management based on analysis of factual information picked up from different information sources. E.g. Global wellness reports, Major Incident Ageing reports, internal deep dives on incident, change tasks executed by platform teams, Shift hand over reports and feedbacks received from the internal and external clients of Production OperationsProvide Production Operations management with pro-active communications to ensure situational awareness of significant planned and/or unplanned activities that may result in potential service disruptionsPerform validation of the solutions getting implemented by the functional teams prior to the task closure process, to ensure the issues are addressed in a systematic and timely fashion that will prevent repetitive failuresProvide weekend coverage and oversight for all major changes and roll outs impacting APAC businesses, as well as those supported from APAC to other regions, ensuring round the clock updates to Senior Management Qualifications Skills RequiredConduct continuous organizational efficiency review and provide recommendations to the Service Management lead and Production Operations managersEnsure procedural and global consistency through partnership within Production Operations managersConduct and facilitate improvement initiatives to develop and implement solutions to existing operational inefficiencies or problemsConduct value add analysis for migration workload to ensure lean efficiencies are initially applied from external teams to Service Monitoring and Level 1Create and conduct initiatives to improve overall operational efficiency within Command CenterConduct periodic reviews to continuously improve services and reduce costProvide financial analytics to global/regional management of organizatonal initiativesPrepare materials and present progress and accomplishments to senior managementDrive technical projects including project tracking, analysis, and automation opportunitiesMaintains effective working relationships with IT and other key stakeholdersAbility to lead initiatives across technology disciplines in a matrix organizationCore Competencies will include the followingEffective communication and sound analytical abilitiesA sound understanding of best practices, approaches, organization, politics, and cultureManaging multiple projects; planning, prioritizing, and administering workInfluencing and persuading senior managersFocusing on results to drive organization wide changesStrong interpersonal & relationship building skillsEffective prioritization skills and high energyAbility to work in a fast-paced, technology operations environmentAbility to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workloadMust exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidenceStrong personal work ethic that inspires excellence and enthusiasm amongst peer groupResilient and highly responsive in overcoming adversityPossesses and provide insight regarding operational efficiencies supported by the Command CenterTo maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions OperationsAchieve improved satisfaction in service delivery by the Prod ops teams maintaining the service quality to the clients, leading to a far enhanced client experience/feedbackBuild out an effective internal process that can prevent potential severity incidents and thus saving cost to business. The role holder is able to pin point at the various issues surrounding Service Quality, missed opportunities, Human errors, Procedural errors committed by the teamsKey decisions in terms of validating the correct root cause identification, corrective/preventive actions and how effectively will the actions address the recurrence of similar error in the futurePerform oversight and efficiency reviews for Command Center Operations. Act as a point contact for workload integration or insourcing of work into the global Command Center Operations model
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Administration | Facilities management
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