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Insurance Cloud AMS Support Engineer


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
14-11-2016
Job Code:
58286064
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Cloud Application Management Services Support Engineer, supporting Oracle Insurance Cloud Services customers. Activities include- Monitor performance & diagnose customer issues- Assist Oracle Support with Service Requests- Answer questions from customers- Report on status & progress of customer service requests & customer satisfaction- Investigate & resolve issues, if required work with Cloud Engineering and Cloud Operations- Incident Management, Change Management, Upgrades, Patch management- Password management- Interact with Cloud Operations, Support, Cloud Engineering, Customer Success Manager, Service Delivery Manager- Contribute to scheduled security scans, Disaster Recovery tests, and Compliance tests (HIPAA, PCI)Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-8

Requirements

Application Programming | Software Engineer
Applying for this job will take you to an external site

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