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Integration Support Specialist

Bengaluru, KA
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  • Banking & Finance
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Job Details

Job DescriptionThe Integration Support Specialist will provide support for integrations between Intacct and 3rd party applications, including our MarketPlace Partners,, Avatax,, Single Sign On and more. In addition, the Integration Support Specialist will provide support for Intacct Web Services and platform development. In this highly visible customer facing role, the candidate will be an experienced support engineer who will leverage their technical and support expertise to work with clients and with internal teams in complex situations.Job ResponsibilitiesRespond to customer inquiries via online customer portal and phoneDaily Case Management, which includesMaintaining, updating and prioritizing to meet the published customer SLAsLogging cases with accurate information to provide a full record of activitiesCoordinating resolution with counterparts in Intacct and our 3rd party PartnersManage case transfers and hand off s smoothly and seamlesslyThe Integration Support Specialist will be responsible for supporting external customers and developers relating toTriaging of custom and standard integrations using the Intacct Web Services APIsSupporting Intacct Integrations with third party applicationsIntacct Customization Service with Microsoft Word merge fields, Smart Events, Smart Rules and custom Ad-Hoc reportingSupporting partners and clients with standard Intacct developed integrations, or Partner developed marketplace solutions.The successful candidate should have a passion for delivering exceptional service, and a track record delivering in a technical support role.Contribute to the development of internal knowledge base and customer solution portal.When applicable, providing 24 X 7 support coverage on a rotating basisMay require working off standard hours due to manager requests, or system down calls to ensure timely support.Job RequirementsBachelor's degree in Business Administration, Accounting, Management Information System or equivalent experienceThe ideal candidate will have 6+ years of experience working with web-based programming languages (PHP, Python, Perl, XML).Excellent understanding of integration techniques between systems using XML is required.Hands-on experience with applications such as, Avatax, or Single Sign On is a strong plusAn understanding and exposure to standard accounting modules (Accounts Receivable, Accounts Payable, General Ledger, and Invoicing) is highly beneficial.Strong analytical, problem solving skills with critical thinking skills who can identify root causes and solve difficult problems.Strong organizational skills with the ability to multi-task in a fast paced environmentHighly enthusiastic, positive-minded, customer focused, service-orientatedExcellent English language written and verbal communication skills, including clear speaking voice and good use of grammarProven success in a team environment and collaborating across teamsDemonstrated understanding of internet technologies including knowledge of web browsers, internet security settings, and common problems associated with bothPast experience working with and building a knowledge base are very helpful
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-11


Application Programming | Software Engineer
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