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Internal Customer Tech Support 2-IT

Mumbai, MH
Job Code:
  • IT
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Job Details

The roles & responsibilities include but not limited to --- Installation & Configuration of new systems.- Re-imaging & Configuration of existing systems as and when needed - Troubleshooting problems on end user systems related to hardware/software- Working on resolving the issues related to OBI & the applications part of the OBI- Liaising with the OEM to get the hardware issues addressed as part of the warranty support- Troubleshooting Video conference system issues- Basic LAN & Voice troubleshooting- Following & Applying business process and procedures- Take up backup resource responsibility as & when needed- Non-SR type tasks related to Weekend maintenance, Firmware upgrade on Voice/Network etc.- As business requirement, occasionally work in night shift on rotational basis. Detailed Description and Job Requirements As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers. Solve common user problems such as 'Email problems and functionality questions 'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting 'Remote network dial in access-PPP and Serial 'PC configuration and network configuration 'Oracle Base Image laptop support. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.Two to three years experience supporting medium to large applications, working directly with internal/external clients, and one to two years experience providing user support of IBM PC/Windows network custom business applications preferred. Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail preferred. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. Demonstrate ability to analyze and evaluate complex data, manage multiple tasks at one time, and problem solve to meet deadlines.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Customer Support | Network Planning
Applying for this job will take you to an external site


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