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IS Analyst-Comun/Telecom

Secunderabad, Telangana
Job Code:
  • Banking & Finance
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Job Details

Report Generation and Data AnalysisObtain, examine and evaluate data from available sources to support various service delivery initiatives and existing reporting requirements.Evaluate requirements for new reporting as requested by departmental management and stakeholders and develop and implement solutions to satisfy these requests.Compile information into logical report formats tailored to meet the requirements of varying requests and audiences.Produce accurate analysis and reporting in a timely manner often under significant time and workload pressure. Process ImprovementAnalyze stakeholder needs, perform trend and gap analysis and use knowledge of departmental workflows and operating practices to identify solutions to improve service delivery.Build collaborative relationships and foster effective ways of working within and across peer groups to identify clear requirements,participate in workflow analysis and participate in current-future state identification and redesign.Partner and collaborate with the Department Managers to develop and gather metrics to measure business value and performance against departmental goals. Service & Project SupportAssist in writing service delivery documents (e.g. end user communications, service information guides and training aids, etc.).Assist in writing project documents (e.g., charter, business cases, requirements and cost benefit).Provide business support and service by researching, validating and confirming users issues.Work with the various technology teams to address and resolve business and/or technical issues.Participate in user group or technical meetings to identify and address on-going needs. Telecom Expense Management SupportAssist in overseeing the administration of the Telecom Expense Management services for Telco and Mobility Services.Gather data on telecom spending patterns for analysis to identify cost optimization opportunities.Generate reporting and analysis for company cost allocation and metric reporting and to support monthly/annual forecast and variance analysis activities.Support periodic audits of telecom expense processing to ensure departmental inventory records and Service Providers billing records are accurate.Provide assistance and information to Service Provider Governance team to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance.Maintain a solid understanding of the scope of the Service contracts as reflected by service levels, statement of work and pertinent schedules/exhibits.Qualifications EDUCATION AND EXPERIENCEAny combination of a related Associate's or Bachelor s degree, certification or 5 years of related experience, plus an additional 5 years of related experience2-4 years of work experience in support of global corporate IT infrastructure systems, to include experience in one or more of these areasWindows environmentProgramming skills sufficient to edit, update and troubleshooting scriptsNetwork supported devices (firewalls, routers, switches) and protocols, LAN/WAN and multi-platform environments, VoIP, wireless networking and other advanced technologiesOperating systems installation, upgrades, maintenanceServer environments (physical and/or virtual)
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Business/Systems Analysis
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