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IS Support Lead Reporting and Analytics

Mumbai, MH
Job Code:
  • Retail & Wholesale
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Job Details

Describe the broad function and scope of the position Information Systems (IS) professional responsible for system activities within the SAP Business Intelligence stream. This includes the analysis, design, and implementation of analytics solutions to increase the effectiveness and efficiency of business aligned with corporate strategies.Colleague will work in a cross-functional environment and will work closely with Global / Regional IS, BPE (Business Process Excellence), and IL6S (Integrated Lean Six Sigma) teams to optimize both SAP and integrated non-SAP systems and processes. Position will require both strong technical skills and business acumen to facilitate/support the development/implementation of technology.Position must understand integration points within an integrated ERP system (i.e. SAP ECC).Colleague should have deep understanding on supporting SAP BW on HANA 7.4, Native Hana 10.2, Bex and Business Object Suites of application like Bex Analyzer, Web Intelligence, Analysis for OLAP and Dashboard designer. Knowledge in SAP BW models and aptitude to adapt and transform SAP data in Finance and Controlling (RTR), Sales and Distribution (PTC), Procurement (STP), Inventory ( Material to Inventory) in to data insights for business users.Experience in managing the key stakeholder and provide them visibility of development and opportunity in the business intelligence space.Knowledge of IT leading practice such as ITIL (Incident, Change Process) is preferredExcellent Communication - presenting and writing and project management skills.Besides having an excellent understanding of the Technical and Operational activities colleague will be engaged withDelivering the portions of the process improvement roadmap.Working with globally distributed, cross-functional teams to understand the impact of the new business design and collaborate with the teams to safeguard the operations.Working with external partners to govern the steady state and ensuring the delivery of solution with in the defined SLA.Completing or overseeing maintenance for SAP system during upgrade, cutover for projects and minor enhancements.Working with Master Data teams and Security teams to address the operational needs of systems.Overseeing the Transition to Support and governing the delivery of solution, documentation, manage handshake between multiple partners.Describe the primary responsibilities of the position Ensure Service Request process is managed effectivelyTo comply with the global 30-60-90 forecasting process and ensure the monthly release deadlines are met with zero defect release to production. Manage E2E support processes for SAP Business Intelligence area.Provide ongoing support to resolve open issues and contribute to design improvements.High level of customer satisfaction measured through direct feedback from stakeholders.Effective weekly/monthly call with stakeholders.E2E on time communications on high severity issues Change and Release Management process adherenceEnsure all systems changes are managed through the change and release management processEnsure no introduced systems errors driven by new releasesAttend CRB/CCB meetings at the set frequency for the region. Provide root cause analysis to drive sustainable improvement in operational performanceEnsure all problem tickets have RCA prior to close.Monthly report on RCA and action plan Manage support suppliers team Provide on-call duty support manager for out of hoursPerform out of hours support during critical incidents.Work with Critical Incident Management team and supplier team for quicker resolution of critical incidents.Ensure RCA is documented prior to closure of critical incidents.Internal and external contacts Critical relationships required with the following internal & external individuals/organizations InternalPeers within the Global IS Decision Solutions Center of Excellence and other team members within the broader IS organizationPlant operators, team leaders, managersEnterprise Application Services (EAS), Basis, Security, Master Data, and support teamsGlobal Development CenterSAP BI Business Process Excellence teams Global and RegionalExternal External providers of applications (e.g. SAP)External service providers (e.g. HP, TCS, Infosys)External BPOs (e.g. Accenture, Genpact) Qualifications COMPETENCIES/ABILITIES These are key observable/measurable skills, knowledge and behaviors required that contribute to successful performance in the position. (e.g., drive for results, customer focus, etc.). General IS Competency including MS ApplicationsKnowledge of Project Management, Systems development methods, and Support processesAbility to think outside of own process stream (end to end process integration)Ability to evaluate effects of changes (business analyst capabilities)Good written and verbal English communication skillsAbility to collaborate, influence, and engage othersAbility to build and maintain productive working relationships with stakeholders and colleaguesAbility to work across globally distributed virtual teamsProfessional maturity and good business acumenAbility to cultivate an environment focused on customer satisfaction, co-operation and trustAbility to lead internal and external resources through complex challenges and develop creative solutions/optionsStrong business process understanding, specifically business and financial processesStrong problem solving skills with ability to see beyond the obviousStrong project management, system implementation, and excellent execution skillsAbility to deal with ambiguity and changeDrive for resultsExceptional analytical skillsEnsure suppliers comply with service level agreements as agreed in the contract.Establish good rapport and cordial working relations with supplier teams to bring out the best results for AP region.Pursue SLA violation penalties that are fully aligned with company and vendor terms.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


EDP/MIS | Project Leader/ Project Manager
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