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IT Analyst

Chennai, TN
Job Code:
  • Engineering & Construction
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Job Details

Brief DescriptionAct as a single point of contact for phone calls and emails from users regarding IT issues and queries.Answering, logging and managing calls from internal users via phone and email.Analyzes problems (both technical and operational) and arrive at permanent solutions.Update and maintain the work log in the CRM tool(s).Assists in the support of administrative computer-based applications.Take ownership of user problems and follow up for fast resolution on behalf of the user and communi-cate progress in a timely manner.To maintain a high degree of customer service for all support queries and adhere to all service manage-ment principles.Document all the calls in the CRM software 100%.Create solutions for the frequently occurring issues and add it to the Knowledge bankProvide stats for the weekly Service Desk report on volume trends.Detailed DescriptionJob RequirementsTechnical experience with ITIL foundation certification (Preferably) in IT service management.Strong work ethic, detail & result oriented as well as excellent oral and written communication skills.Self-motivated, organized and should deliver results under minimal supervision.Provide client support and technical issue resolution via email, phone and other electronic mediums.Obtain general understanding of applications functionality and operations related tasks.Ability to work under pressure and to deliver results and meet deadlines. Good patiences level and efficiency to meet deadlines.Ability to work independently and in a team environment.Ability to communicate well with internal and external staffs.Willing to work in Rotational Shifts.Have knowledge about basic AD functionality and network related troubleshooting.Knowledge in Oracle 10g with Forms & Reports, MS office will be an added advantage.Experience with hardware and software issues troubleshooting.Proficient in Internet related issues such as email clients, Web Browsers etc Strong knowledge in Microsoft based operating systems with emphasis on Windows 7 and MS Office 2010.Should be a good team player, who understands to compliment the colleagues and achieves team tar-gets.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-10


Business/Systems Analysis
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