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IT Applications Administrator And Quality Assurance

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide assist in the day-to-day operations of IT Applications and compliancedepartmentSets up administrator and service accountsInteracts well with business system users, provides advice and training to end-users, enable best practices, troubleshoot, and resolve any reported problemsMaintain SLA, system availability, capacity management, and performance KPICollaborate with hardware, OS, DBA technical teams to ensure proper assessment of customer reported issues and resolution.Quality assurance work work closely with application development teams and vendors to tune and troubleshoot applicationsSupport testing changes, upgrades, and newservices, ensuring systems will operate correctly in current and future environments per defined test scriptsProvides first and possiblysecond level of technical support for all corporate business systemsTake part in the development of test plans to verify logic of new or modifiedbusiness applications (on Site or cloud based).If required liaise with vendor for additional business application support on all issuesMaintains/updates some of the business system process documentationRequirementsRequires 2 to 5 year of experience with CRM (SFDC), CPQ (BigMachines/Oracle/Callidus), ERP and other like business applicationsDemonstrated knowledge of troubleshooting abilities.Demonstrated knowledge of IT Sarbanes-Oxley (SOX) compliance and methodologiesUnderstands the workflow and process requirements of complex application systemsExcellent problem solving/analytical skills and knowledge of analytical toolsDisplay and execute logical and complex troubleshooting methodsDemonstrated soft skills required toclearly articulate the operational concepts to business users and partnersAbility to effectively interface with technical and nontechnical staff at all organizational levelsStrong customer services and problem-solvingskillsAbility to provide outstanding customer service, be a good listener and work well with othersSelf-motivated, able to work independently, and take initiativeAbility to multitask in a fast-paced environmentOutstanding attention to detail with superior time management skills.Demonstrated ability to work successfully with a diverse group of customersAbility to learn new content areas and new skills quickly and well requiredDemonstrated knowledge of web services and service Oriented architecture isa plusProfessional attitude and work habits
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 2-5


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
Applying for this job will take you to an external site


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