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IT Helpdesk - Teamlead/sme/am

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Provide excellent chat and email support to resolve user problems with their Google accounts Quickly identify and escalate user reported issues to the team lead and cross functional partners ensuring swift resolution of bugs or emerging problems. Demonstrate innovation and intuition in identifying areas requiring operational adaptation and or or improvement Follow strict guidelines and procedures Ability to follow the direction of management and receive coaching and provide customer feedback Ability and willingness to quickly complete large volumes of work with high quality Extreme low tolerance for errors All other tasks as assigned At least 6 months to 2 years experience in a customer service role on Email or Chat channels Risk Management and Fraud Investigations background an advantage Demonstrated capacity for critical thinking analysis and troubleshooting Attention to detail with the ability to complete a large volume of work quickly and independently Effective probing and comprehension skills Problem solving skills with customer centric approach Active user of the internet and online applications Excellent written English language communication skills Openness to work flexible hours as required including night shifts and holidays Experience working collaboratively and proactively in a diverse team environment - Predominantly Voice Interaction support and also through email chat and remote support. - 24x7 Support shifts based on roster. This means role requires working in US or Night shifts and weekends and on national holidays
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-7


Any Process - Both BPO Type | Technical Process | Telemarketing | Voice Process - Both BPO Type
Applying for this job will take you to an external site


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