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IT Level 1 (Managed Services)


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
13-11-2016
Job Code:
58264999
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Roles & ResponsibilitiesSupporting international Customers for any issues with computers, laptops, iphones, servers via email and phone.Handling inbound emails using ITSM tool.Triaging issues making outbound calls to customers.Backup Tape Rotation management - via contact with the Australian Service DeskScheduled Server AssessmentsAny SOP based tasked (Example - Adding devices to SCOM, SCCM, backup agents for existing customer)First level of Backup MonitoringSOP based User account creation/AD requests.Warranty call logging/Hardware supportPatching (non-automated or application based)Preparing daily/weekly/monthly reportsExperience1 to 2 yr exp. In service desk role preferably in MSP or international customersQualificationsIndustry based technical certifications (e.g. Microsoft, Citrix, VMWare, HP)Base level knowledge of networking (no formal certifications)Vendor Coordination experienceITIL/ ITSM exposure is desirableSkills & Competencies Passion for customer serviceAble to build and maintain relationships with customers and staffGood verbal and written communication skillsExcellent problem solving skillsProven ability to work within and across teamsAdditionally, we are looking for candidates who haveMotivation for self-development and working with highly skilled teamPassion to learn, exceed and grow into a long term careerClear concise written and verbal communication skillsPassport with 2 years validity
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Software Engineer | System Administration
Applying for this job will take you to an external site

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