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IT Operations Center Engineer

Gurugram, HR
Job Code:
  • IT
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Job Details

Monitor Unify2s cloud and on-premises software services and their underlying IT system and network infrastructureOpen tickets on events raised by any of the above monitoring systems, triage incidents, investigate/troubleshoot, and either resolve or escalate the issue to Tier 2 Operations personnel and/or Unify2 developersSend notifications to Unify2 s customers when services change or have been disrupted/restoredApply standard changes to the Unify2 IT environment (end-user provisioning, adds, moves, changes, etc.)Update Unify2 cloud services (in coordination with Unify2 Product Development)Patch/update internal IT systemsCoordinate and communicate with Unify2 Support as needed when Unify2 customers have issues that appear to be due to operational issues with Unify2 cloud and on-premises servicesProviding help-desk support to Unify2 end-users, and processing self-service requests from those usersConfigure, maintain, and tune all applicable monitoring systems (SCOM, SNMP, NetFlow, Unify2 PowerMon, and additional internally-developed and 3rd-party monitoring tools)REQUIRED QUALIFICATIONSB.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), or Computer Engineering (CE)Cumulative or major GPA of 3.0 or higherSound understanding of basic computer science concepts, data networking, operating systems, and databases2+ years experience working in a Network Operations Center (NOC) or other IT operations environments; OR2+ years working as a System Administrator in a Microsoft Windows environmentEnglish language proficiencyExcellent verbal and written communication, including the ability to create quality documentationStrong troubleshooting skillsSolid understanding of networking fundamentals (switching, routing, TCP/IP, SNMP, VPNs, etc.)Solid understanding of, and experience working with Windows ServerActive DirectoryMicrosoft ExchangeMicrosoft SQL ServerDESIRED QUALIFICATIONSHave a solid understanding of and experience working withMicrosoft Systems Center Operations Manager (SCOM)Microsoft LyncWindows PowerShellVMware ESXi/vCenter/vSphereMicrosoft Hyper-VCisco IOSCisco Unified Computing System (UCS)Storage Area Networks (SANs)Enterprise Firewalls (particularly Check Point)Microsoft Team Foundation ServerMicrosoft SharePointHave familiarity with the fundamentals of ITILExperience designing/implementing IT monitoring systems
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-5


Desktop Support | Network Administration
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