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IT Operations - Managed Services

Bengaluru, KA
Job Code:
  • IT
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Job Details

Managing and enhancing client relationships from a delivery perspectiveDemonstrating the ability and acting as an Identity and Access management (IAM) trusted advisorSetting up new projects/accounts for success, driving automation, efficiencies and improvementsProviding technical guidance, identifying areas of complexity and looking for alternative approaches with lower complexity/costEnsuring contractual commitments including SLAs are met and reported accurately with a focus on timely and quality delivery Reviewing projects for delivery issues and risks, taking action to ensure smooth functioning and escalating key risks and issues to leadership in a timely mannerResourcing the projects with the right skills, ensuring learning and career growth for team members and providing mentorship to next level leaders Contributing to new pursuits within the account to deepen the engagement and relationship with the clientEnsuring projects implemented have clear processes to ensure risk free deliveryWorking with the management teams on other company initiativesRequiredMinimum 10 years experience in IT servicesMinimum 3 years experience in an IAM environment (preferably Managed Services) Bachelor s Degree in a Computer/Technology related curriculumProven experience managing globally distributed teams and directing customer engagements, having delivered enterprise level projects successfully Experience working with process driven organizations and having implemented project delivery processesStrong written and verbal communication skillsLeadership qualities motivating teams and consulting with customer
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 10-15


Project Leader/ Project Manager | Software Engineer
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