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IT Operations Manager

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Responsible to plan and coordinate all organization's operations.Responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategiesPRIMARY RESPONSIBILITIESBusinessPlan and coordinate all organization's IT operations.Ensure that all IT systems are working in a correct, cost effective and timely manner in alignment with specifications and quality requirementsCustomerCoordinating with vendors for procurementIdentifies database requirements by interviewing customers(business users); analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systemsInternal processChalk out or improve operational systems, processes and best practices that guarantee organizational well-beingPurchase materials, plan inventory and ensure warehouse efficiencyContribute towards the achievement of company's strategic and operational objectivesExamine financial data/statements and utilize them to improve profitabilityPerform quality controls and monitor production KPI'sRecruit, train, supervise and appraise subordinatesMonitoring the SLA's of vendorsLearning & PerformanceParticipate in training, Audit meetings, resolving problems.Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for selfProvide direction and support to internal application development teamNote Highlight only the critical baseline responsibilities; and not activities that the role holder might do on an ad-hoc/on-off caseKEY INTERACTIONS(Who does this position interact with on a regular basis to perform this role?)Internal InterfaceExternal InterfaceHead of Banking Applications)Third Party vendorsHead of AdminPurchase committeeHead of HRNote Please do not add immediate supervisors/reportees to the list of internal interfacePERFORMANCE METRICSBalanced Scorecard PerspectiveKey Result AreaKey Performance IndicatorsBusinessNANACustomerCustomer satisfactionCSAT score (feedback)Internal processRegulatory satisfactionNumber of Compliance/Audit deviations resolved related to ITOperational efficiencyNo of people recruited for IT teamVendor performance (ROI)Learning & PerformanceCapability buildingTraining man-hours attended for selfPerformance ManagementAdherence to timelines for completion of PMS for self and reparteesNote Each BSC perspective can have multiple KRAs. Each KRA can have multiple KPIs.Please retain consistency with the business/corporate scorecards shared. KRAs to be the same to the extent possible; only additions to be made if need be Map appropriate KPIs to respective KRAsROLE REQUIREMENTSDesired QualificationBachelor's degree in Computer Science or related fieldDesired ExperienceBachelor's degree in Computer Science or related field3 - 5 Years experienceNote Please add minimum mandatory experience/qualifications required aloneFUNCTIONAL KNOWLEDGE AND SKILLS(Knowledge and skills needed for satisfactory performance of the job)Certified Database AdministratorHands-on experience in multiple flavors of database servers Oracle, SQL and DB2 is preferableExperience in Performance Monitoring and query tuning skills.Experience in implementing and supporting databases for applications, web architecturesGood knowledge in scriptingKnowledge on Database security.Experience in Data recovery under critical situations.Good in performing Root Cause Analysis and providing solutions.Good in stabilizing and standardizing the Database environments.Sound knowledge and experience in replicating databases and migrating databases between platforms.BEHAVIOURAL COMPETENCIESGood communication skillsAbility to manage teams and drive performanceAchievement/Performance orientedTraining Skills
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | System Administration
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