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IT Operations Support Analyst

Bengaluru, KA
Job Code:
  • IT
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Job Details

The continuous service improvement team is part of the ITIO organization within enterprise services and provides services to Hewlett Packard Enterprise and HP Inc. Our charter is to support the support services team to improve their provided service while lowering the cost envelope.In your new position, you will drive improvement projects using the Lean Concepts and the Six Sigma toolset. You will drive changes in the ITIO organization to identify and remove waste, in all of its forms. You will be expected to be a change agent with the ability to influence Cross-skilling, Individual Performance Management, Improvement Ideas and Implementation, and Daily Team Huddles.Education and Experience RequiredBachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 10 years of related experience or a Master s degree and a minimum of 8 years of experience.Knowledge and Skills RequiredThis role is for someone who is experienced in Lean practices and concepts. Must have an expert knowledge in sources of waste in IT and key counter-measures to reduce or eliminate waste. Experienced in coaching individuals to increase their on-the-job performance by measuring, offering feedback and reviewing result, in a closed-loop system. Must have the ability to assess and improve Daily Huddles that are taking place in Lean environments. Should be able to gather ideas for improvement, evaluate ideas for impact, and drive implementation with measureable results. Should be familiar with a structured approach to Lean with an appropriate timeline for implementation. Must be able to review current organization for sustainability of Lean practices and mindset. Must be a change agent with the ability to lead by example. Should be able to develop cross-skilling plans, measures of training effectiveness and an appropriate timeline for execution of training. Familiarity with Kaizen events would be valuable
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-10


Business/Systems Analysis | System Administration
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