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IT Security Operations Center Consultant

Bengaluru, KA
Job Code:
  • IT
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Job Details

Interpret customer requests for all IT Security Products and Services (e.g. Firewalls, Kerberos, Identity Management, DNS, and other Linux & Windows based security products) and discussing with or escalating issues to Level 2 SME (Subject Matter Expert) or Level 3 (Engineering)Problem and incident management as well as handling of service request via cloud-based ticketing systemHotline and troubleshoot supportDay-to-day monitoring of IT Security's Infrastructure technology globally for all Morgan Stanley locations.Prepare product related documentations for operational support.Systems, network and application troubleshooting with other Infrastructure teams on calls or emails.Interacting with business users for Infrastructure changes and troubleshooting.Technical SkillsWorking experience or knowledge of Juniper Firewalls. (Netscreen, SRX, space and NSM), Cisco, CheckpointWorking experience or knowledge of Unix/Linux, Perl or Shell scripting.Understanding of IT Security concepts and Networking Firewalls, VPNs, Routers, Switches, Routing protocols, Proxies (Bluecoat)Soft SkillsActive interest in IT Security and general knowledge of Information Security.Excellent written and oral English communication skills capable of writing documentation, making presentations to an internal audience, and interacting positively with upper management, colleagues and customers.Independent problem-solving, highly motivated and self-directing.Comfortable working in an operations and support team with heavy end user interaction.Interacting with business users for Infrastructure changes and troubleshootingAbility to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.The candidate must be a self-starter but must recognize the importance and value of working as a member of an operations support team.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-7


Network Administration | Software Engineer | System Administration | System Analyst/Tech Architect
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