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IT Service Desk Specialist

Gurugram, HR
Job Code:
  • IT
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Job Details

Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM, Web Portal, MS Share Point, WebEx, Code42, FTP, etcUser Access Management tasks for AD (User Creation/Deletion/Modification). Similarly for Exchange, Lync, other Business Accounts, etc.Software Deployment via ENTEO Tool.Register and resolve all IT related 1stlevel incidents, requests.Collection and documentation of best-practice/processes and other technical process.Escalation of unresolved or non-1st level tickets to the 2ndlevel or 3rd level support.Ensuring end user satisfaction by providing best in class customer services.Experience IT Service Desk Specialist must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.Should have minimum 2 years of proven experience in IT-Service Desk or 1st level support.Very good communication skills and good command of written and spoken English. Understand Hindi and will be an add-on, if can communicate in Hindi (if required). Other languages e.g. German, Spanish will be add-ons.Strong knowledge in Windows 7/8/8.1 and MS Office client technologies is a must.Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.Very sound knowledge with IT Remote Support and tools e.g. LogMeIn InHands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Lync Management Console, will be add-ons. Hands-on experience end user applications e.g. MS Outlook, MS Lync, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshootingGood to have basic understanding of Cloud / Office 365 or initial operation support experience.PersonalityAttitudes Aspiring, ambitious and motivatedCooperative Team-PlayerFlexible and agileHardworking and interestedPersistent and sustainingAttributesConstructive and creative thinkerAmbitioned about detailsEnvisions the unseenGoal orientedReliable and regular
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Network Administration | System Administration | Systems Programming
Applying for this job will take you to an external site


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