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IT Specialist

Manpower Middle East LLC

Manpower Middle East LLC
Up to 15,000 Yearly
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Job Details

A renowned Technology Provider company is currently recruiting for an IT Specialist. You will be directly reporting to the Head of Operations and Service ManagementScope and PurposeTroubleshoot vault automation SW, Perform software training and Support in resolving software and IT related issues. Key Result Areas and ResponsibilitiesTroubleshoot vault automation SW, Perform software training and Support in resolving software issues. First Level Support for the customers by analysis of customer requests and reported problems. Receive, document and prioritize issue tickets from Application Software users. Real-time response to questions and solution of problems on Application related issues. Preparation of more complex problems for transfer to Second Level Support. Regular customer communication regarding the status of their requests and progress of their solutions. Apply new updates and patches as per instructions provided by reporting channel.


Job RequirementsBachelor's Degree in Computer Science or related discipline. Knowledge of Experience with - Windows Desktop operating system- Windows Server operating systems- Windows SQL server - Basic knowledge SQL- SQL Server Management Studio- Backup Restore databases- Database Encryption- SAP Business Objects- SAP Warehouse Management System- Remote Access software- Active directory- Incident management system- Scripting languagesUnderstanding of - Modern server concepts- Virtualization- Network concepts LAN, WLAN, router, switches, firewalls, DMZ, encryption- IT security conceptsConvincing skills through excellent grasp of technology, ability to work under a lot of pressure and independent and meticulous way of working. A distinct consciousness of quality and safety, as well as absolute adherence to delivery dates. Willing to work in different shifts if work demandsProven planning, organization and leadership skillsStrong object oriented analysis, design and development skillsStrong troubleshooting and debugging skills with distributed multi-tier applicationsExperience with industry standard version control and defect management toolsExcellent written and verbal communication in English and interpersonal skillsFluency in Arabic will be an added advantageAble to focus on key deliverables in a fast-paced development environmentA self-starter who can co-ordinate with a team, yet work independently towards a common goal
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About ManpowerGroup

Manpower Group, the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $19 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. These solutions cover an entire range of talent-driven needs from recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting. ManpowerGroup maintains the world’s largest and industry-leading network of nearly 3,900 offices in over 80 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies. The ManpowerGroup suite of solutions is offered through ManpowerGroup Solutions, Experis, Manpower, and Right Management.

Learn more about how the ManpowerGroup can help you win in the Human Age


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