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IT Specialist-User Support

Gurgaon, HR
Job Code:
300,000 To 600,000 Monthly
  • IT
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Job Details

You will be responsible to provide complete IT Support (functional and technical) for the Office.Operational Support of all Help Deskprocesses, including problem management, communication with internal customers, collaboration with Leadership team in implementing operations procedures and policies, identification of communication and process breakdowns, and continuous improvement of quality of customer support servicesProvide 1st and 2nd-level end-user supporton hardware and software applications, including Windows, Lotus Notes, Lotus Domino, PDAs like Blackberry, iPhones, Android, WindowsInstall, configure, maintain, and update IT hardware and softwareIn collaboration with Global Help Desk, provide IT hotline service during business hours (and to some extent, during non-business hours)Provide increasingly specialized support in area(s) of expertise (e.g., application, LAN optimization, server configuration) Conduct end user training for IT products (e.g., Blackberry, laptop) as neededHelp deploy projects locally/regionally, in collaboration with central IT and office IT Manage IT vendors as neededCoach and develop colleagues, as appropriateSupport IT administration (e.g., asset management, documentation, workflow tracking)Basic ADS Administration - ADS, DNS, DHCP etcGood knowledge of Microsoft product line- Windows 8, Win 7,Win 2008/2012 server, VMWare Good troubleshooting knowledge of MS-Office 2010 and 2013 (Word, PowerPoint, Excel, etc)Basic Knowledge on LAN /WANproducts CISCO, basic Knowledge on VoIP, ISDN PRI and BRI, VPN, IPLC, Networking protocols,Video Conferencing Basic exposure on server, desktop & laptop hardware; Basic knowledge on Server hardware and Back-up; Basic knowledge of VoIP communicationsBasic knowledge of structured cablingSeek opportunities for improvement in Help Desk processes, tools and operationsStand up to team members and help them work through challenges and project delays, etc. Subject/Job IdIT Specialist-User Support - Hardware Troubleshooting, Lotus Notes - Gurgaon - (Job Id2609)How to Apply?Email your resume with Subject LineIT Specialist-User Support - Hardware Troubleshooting, Lotus Notes - Gurgaon - (Job Id2609) to jobs@thesearchhouse.comProfile DetailsPresent LocationQualificationWork ExperiencePresent CompanyPresent DesignationAnnual SalaryFunctional AreaPresent IndustryAfter Emailing your resume you may call 9971774584View more jobs matching your profile on The Search House website. http//
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


H/W Installation/Maintenance | Network Planning | Switching/Router | Client Server
Applying for this job will take you to an external site


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