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IT Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide technical support to end user systems including application installation and configuration, troubleshooting, debugging for peripherals and other desktop computing requestsConfigure and install client hardware such as laptop and desktop systems for Windows, MAC and some Linux OSManage ticketing system, triage tickets according to the published SLAsProvide phone provisioning and support including phone deployment and basic phone administration and troubleshootSupport office network, servers, and conferencing systemsSupport end point network connectivity installation and troubleshootProvide support to virtual computing applications and environmentsProvide employee onboarding and off-boarding support and activities including system imaging, account creation/termination, desk area setup, user system setup and new hire orientation, etc.Data backup and restore of user systemsSupport front office logistics and processes change management, incident management, communications; manage incident response phone bridge and facilitate post mortems for outagesAssist computer hardware and accessories procurement for local users by working with HQ IT and the local office management.Conduct periodic computer accessories inventory check and updateProvide general user desktop computing training to help users be familiar with the technologies, IT processes, procedures and policiesPerform tasks assigned for front office user facing projectsData gathering for metricsDocumentation for Front Office solutions and operation guidesQualificationsMinimum 6 years of proven experience supporting the IT or Engineering Operations working in a fast-paced start-up environment.Demonstrate knowledge and proficiency in setup, configuration and troubleshoot for Windows, MAC OSX and Linux systems.Demonstrate better understanding of networking particularly media types and use and TCP/IP, troubleshoot and resolve issues with IT team in HQ.Team player with the can-do attitudes and ready to contribute new ideas to build a strong support team.Hard working and flexible with the work schedule assigned.Enjoy working with diverse talents in a fast and changing pace environment.
Degree: M.Sc. (Science)

Additional Degree: B.Sc. (Science)

Experience: 6-11


Application Programming | Database Administration (DBA) | Network Administration | Software Engineer
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