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IT System Engineer - (HlpDskA.1.1)

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Excellent verbal and written communicationskills are must.Must be experienced in troubleshooting of complex issues.2+ years experience supporting wide multiple versions of operating system, which include XP, WIN 7, WIN 8, and MAC.1+ years experience on Microsoft systems functionality and troubleshooting ability.Strong writing and documentation skills a must including being able to train other Engineers as and when required.Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.Utility software technical knowledge such as Antivirus and others.Demonstrate a high level of customer relationship skills which includes email etiquette.1 + years experience in handling Microsoft office suite functionality and troubleshooting skills.Excellent Hardware and software troubleshooting skills.Demonstrate strong analytical and problem solving skills on workstations/client and server and business applications.Planned Roles and ResponsibilitiesAbility to manage a variety of technically complicated tasks effectivelyDemonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.Should be willing to work in 24/7 environment.Experience in Remote support and troubleshooting skills.Installation and Administration of Microsoft office suites.Managing disk/folder sharing and permission setting in desktops.Download, Test and install critical patches released by OEM Vendors post approval.If required format and re-install of software and configure hardware as requested.Add and remove Hardware accessories /devices and peripherals.Job RequirementsEducation, Skill, and Experience RequirementsA Bachelor s Degree with computer knowledge.Basic knowledge of VMware experience a plusMicrosoft Certification a definite PLUSExperience in Active Directory and MS Exchange is a plusHands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.Good phone etiquette and the ability to diffuse agitated situationsAllocation of unresolved incidents to the appropriate team.Good co-ordination with L2 and L3 teams as and when required and ensure that the issue is addressed and closed on time.Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.Additional certification of CCNA, MCSE or MCP is an advantage.Experience in Windows and Network Management is a plus.Experience in handling basic Exchange issues.Experience in handling VPN/Wireless and Network connectivity issues.Familiarity with Telecommunications Services including VOIP, Wireless and video conferencing.Knowledge of SQL is a plus. (Installation and configuration)Familiarity with Security services including Antivirus, VPN, Digital certificates.
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Network Administration | Software Engineer | System Administration | System Analyst/Tech Architect
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