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IT Workplace Suppporter


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
14-11-2016
Job Code:
58284555
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Perform globaltasks following ITIL processes using top-notch support tools and software likeService Now, Frontrange EnteoSoftware Deployment, Log-M InRemote Tool, Windows1 / 10, Office2013 / 2016,Skype for Business, Windows Server 2012r2 etc.Manage incidents, requests,problems andchanges following ITIL standardsAnalyze, troubleshoot and solveclient side hardware and software issues.Meet quarterly goals and service levelsbased on incident and requestManage life cycle of standard software packages offeredby BiT to the business.Create software packages based on business needsfor our enterprise software delivery system.Patch workplace softwareaccording to staging process test, pilot, productiveManage client security suiteand react to breaches reported by Symantecendpoint protection.Manage software licenses for end user devices QualificationsDemonstrate experience in isolating and resolving networking, printing, and password issues.Demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivityDemonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.Demonstrate strong ethics, influence and negotiation, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.Highly motivated self-starter, good team player and has the willingness to learn and grow
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-6

Requirements

Application Programming | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site

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