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Junior Technical Services Engineer Infrastructure

Bengaluru, KA
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  • Banking & Finance
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Job Details

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of their role, is proud of OcwenAa a s focus on helping families stay in their homes and improving financial results for investors.Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.Department Description & Reporting ToThe Desktop Support department is responsible for resolving Incidents and Service Requests related to End User Computing devices. This position reports to the Technical Leader.ResponsibilitiesDeliver outstanding service to both internal and external customers.First point of contact to Support desktop systems and applications used by Executive/Leadership teamAttend to Tickets assigned to Desktop team for Hardware / software issues and address in a timely manner.Ability to create software distribution packagesWrite scripts to automate processes as necessaryKey Result AreasMaintain the following minimum performance standardsEfficiency at 100%.Addressing Service desk tickets within defined SLAsCompleting tasks assigned within stipulated timelines.Customer Focus and Responsiveness.Develop and Improve Soft Skills - primarily Team Work.Initiative and Effective Communication.Qualifications3+ years of experience in Desktop administrationExposure to PowerShell scriptingExperience on SCCM and WSUS usage desirableBachelor's Degree in Computer Science or related field (Preferred)Professional certifications related to networking, support, TOGAF, or ITIL (Preferred)Very Strong troubleshooting, analytical, organizational and communication skills.Experience troubleshooting hardware issues, desktops, printers, LAN equipmentAdvanced knowledge of networking protocols (TCP/IP, DNS, DHCP)Experience with software and patch distributionAbility to take on new tasks and learn new technologies in a fast-paced work environment
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Network Planning | RF Engineering
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