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Knowledge Specialist

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

a knowledge base system QPA (used by the Sales Enablement Group and a small number of approved product and subject matter experts)a sales material delivery platform - the Sales Enablement Desktop, which is available to the firm globally and currently has over 3,500 active usersA team project management, resourcing & reporting system The Grid which is delivered through Salesforce.On a daily basis, the Knowledge Specialist will maintain, update and enhance content of Sales Support databases (both statistical and written content). The databases are used for a number of sales functions, including construction of proposals in response to RFPs, construction of pitch books, marketing & industry publications and general day to day business decision making.The individual must be self motivated, have excellent project / time management skills, and focus to drive projects to completion within established deadlines.Position requires interaction with all levels of staff, including sales officers, relationship management, product managers, business managers and line staff around the world. They will also be required to write, edit or customize database responses to address specific client/prospect requirements or feedback from subject matter experts.Key responsibilities include Ensure that information in database(s) is current, accurate and consistent through database drafts and regular content reviews. Coordinate with subject matter experts to update database with new responses as products are enhanced. Ensure that database works effectively for users by maintaining records, including main- and sub-categories, keywords/synonyms, expiration dates, reviewer assignments and other relevant fields. Find opportunities to improve quality of proposals by taking advantage of automation and other features available in QPA product suite. Look for ways to provide additional value to our stakeholders, enhance efficiency within our team and strive for continuous improvement Reporting, regular and ad-hoc on asset usage and user activity Maintenance of user permissions/profiles Ad hoc projects
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-6


Application Programming | Project Leader/ Project Manager | Quality Assurance/Testing | Software Engineer
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