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KPIT (HP) for Vmware

Chennai, TN
Job Code:
  • IT
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Job Details

Job DescriptionJob Description (Vmware Support)CODEWintel VMwareCapabilityGD ITO GOC Wintel ( VMware)Job ProfileEducational Qualification Graduate or Engineering from a recognized UniversitySkills TechnologyWorking knowledge on LDAP, Kerberos, DNS, DHCP, PKI Infra, MS-FRS & ADAMCertificationsRelevant industry certification VMware CertifiedExperience level4-12 years in relevant technologyJob DescriptionMonitoring the incident QueueCreation of incident / service requestAccepting Incident with in SLA resolveUpdating Incidents / service request as per SLAClosure of Incidents / service request within SLAElevate Incidents to next level with warm handover process within SLAStart and stop service based on Incident / Service requestChecking the logs for basic troubleshootingTroubleshooting by following SOPsTroubleshooting Monitoring issues With SOP DocumentsImplementing Change ticketsStart and stop a service based on Incident / Service requestClearing cache / temporary filesEvent Log Management (Archive / Clear Event Logs / Configure Event Forwarding / Manage Event subscriptions)Checking the event logs for basic troubleshootingPerforming Daily Health checksExecute routine activities as per SOPs.Must be willing to work in 24X7 shifts.Should have basic knowledge of routine patching.Knowledge of Ticketing Tools and how it functionsGood understanding of ITSM/ITIL processes.Excellent communication and interpersonal skill are mandatory.Ability to simultaneously manage multiple queues for multiple technology teams,Must be a Service and Customer orientated team player.Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization.Must possess the ability to prioritize and perform multiple tasks.Good motivational skills plus verbal and written communication skills, strong command of English Language.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-9


Project Leader/ Project Manager | Software Engineer | System Administration
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