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L2 Sr. Support Analyst

Mumbai, MH
Job Code:
  • IT
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Job Details

Responsibilities1.Ability to understand the production incident and provide resolution2.Apply technical expertise of Unix and ORACLE3.To articulate ,report and communicate effectively with Clients on incidents/problemsAbility to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes5.Create clear and concise Knowledge documents and ensure maintenance of the same6.Provide guidance and support to team members 7.Responsible for delivering project on time8.Ensure close working relationship with Functional and development teams9.Review teams work in technical design, coding , unit testing and documentations10.Perform staff scheduling level2 support during normal business hours and on-call supports11.Impart Training to other Staffs12.Co-ordinate with the L3 support teamsExhibit Flexibility in all spheres including working in shifts and HolidaysQualificationEngineering Graduate in any discipline or Masters in Information TechnologyExperience BandOverall 4 6Years of IT experience of which 2 years minimum should be on Application Production Support/ Maintenance.Skills RequiredMajor working experience on Unix / LinuxGood Knowledge on Unix/Linux and Oracle, PL/SQL, scriptsStrong written and verbal communication skillsAble to work in shifts and flexible hours on requestSelf-motivated, with strong ability to work both independently and with the teamStrong Analytical skills Preferred to haveKnowledge on Java, WebSphereITIL CertificateDevelopment/ Support experience in banking platformKnowledge of MF COBOL, InformaticaWorking knowledge on Schedulers like TNG, Autosys
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 4-6


Application Programming | Software Engineer | System Administration
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