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Language Trainer (english)


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
09-11-2016
Job Code:
58234348
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

Conduct Business Writing and customer service training for existing agentsConduct sample audits, carry out fact-find, present recommendations, draw up and executetraining plansConduct Training Needs Analysis, create Training CalendarsMeet training effectiveness criteria, measure and report delegate performanceMIS and reporting (scores, synopsis, project reports, delegate reports, ad-hoc training reports)Assist new joiners and bring them up the learning curve through coaching and mentoringSupport and implement onshore / offshore initiative to enhance customer experienceUpdate training content, plan and conduct batch training for new hiresEnsure compliance to internal and external regulations and proceduresDesign recruitment filters and provide screening support for recruitmentKey Result AreasAll audits should be error-free and completed on time with feed backMeet all levels of pre-determined effectiveness criteria Improvement on the customerexperience parameters of the quality scoresVariance on the monthly calibration exercise should be within acceptable limits (pre-defined)On-time training delivery / facilitation
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Language Specialist | Special Education Teaching | Teacher
Applying for this job will take you to an external site

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